Class Booking Policy

• Members: Can book classes up to 7 days in advance.

• Non-Members: Can book classes up to 72 hours in advance.

• Last-Minute Booking: Online bookings can be made up to 30 minutes before class time.  

• Walk-ins: Walk in clients will be accommodated AFTER all pre-registered and waitlisted clients

• Confirmation: A confirmation email or text will be sent upon successful booking.

Waitlist

How does the Waitlist work?

• Waitlisted clients get priority over walk-ins. If a spot opens up, those on the waitlist will be accommodated first before any walk-ins are allowed.

Joining the waitlist is essentially signing up for the class.

• If a spot opens up, you'll be automatically added to the class

• You'll get a notification via email or SMS (depending on your communication preferences) when you're moved into class..

• You can check your position on the waitlist on the Walla App by going to your Bookings

• If you no longer plan to attend class, please remove yourself from the waitlist to free up space for others no later than 3 hours before class time- this is especially true for early morning classes.

• Our Front Desk team contacts waitlisted clients before class to offer them any open spots- please make sure to opt into SMS in the Walla App to receive these notifications

LATE CANCELLATION POLICY

• Cancellation Deadline: Clients must cancel at least 3 hours before class starts to avoid penalties.

• Late Cancellation Fee:

• Members: A $5 fee will be charged for late cancellations.

• Non-Members: Will forfeit their class credit and be charged a $5 fee if on a drop-in or Class Card.

• Class cancellation must be done on the Walla App or on our website.  Emails, phone calls and texts will not be accepted as cancellation notice

No-Show Policy

• Definition: A no-show occurs when a client does not attend a booked class and does not cancel in advance.

• Penalty:

• Members: A $10 no-show fee will be charged.

• Non-Members: Will forfeit their class credit and be charged a $10 no-show fee if on a drop-in rate or Class Card.

• Repeat No-Shows: After 3 no-shows within a 30-day period, booking privileges may be suspended for 7 days.

• Class cancellation must be done on the Walla App or on our website.  Emails, phone calls and texts will not be accepted as cancellation notice

Exceptions & Waivers

• Medical emergencies or extenuating circumstances may be considered on a case-by-case basis.

• First-time offenses may receive a warning instead of a fee.

MEMBERSHIP SIGN-UP POLICY

All monthly memberships are auto-renewing agreements that will automatically charge the card on file each month until canceled. We do not have a minimum commitment on our membership. We do not prorate or refund memberships—no exceptions.

MEMBERSHIP CANCELLATION POLICY

Membership cancellations require a 7 day notice. If your next membership payment is scheduled within 7 days of your request, you will be responsible for that payment, and your membership will not renew the following month. All cancellation requests must be submitted here.

MEMBERSHIP PAUSE POLICY

Memberships may be paused for medical or extended travel. Suspensions must be for a minimum of two weeks and a maximum of three months. Membership Pause requests must be made at least 7 days in advance submitted here.

GUEST PASSES

Active members may bring up to three new guests per month for free. Guests can be booked in Walla by clicking Add Guest and entering your guest's first name, last name, email and phone number. Members are responsible for any late cancellations or no-show fees incurred by their guests.  Unused passes do not roll over to the next month.  

CLASS PURCHASE POLICY

Class purchases are non-refundable and non-transferable. If a class is canceled in time, a credit will be issued for future use. Extensions on passes may be granted for medical reasons and must be requested via email.

STUDIO ETIQUETTE

• Arrival: Please arrive 10-15 minutes before class- doors are locked at class time- NO LATE ENTRIES 

• Shoes: Remove shoes and silence mobile devices upon entering. 

• Props: Follow instructor guidelines for props and clean them after use 

• Rentals:  Please replace rental towels in the appropriate bins and hang used rental mats on the ballet barre at the back of the room 

• Cold & Flu:  Please do not come to the studio sick, stay home and rest!  We can extend expiration dates with a doctor’s note. 

• Respect others: Classes can be full, so please be mindful of mat spacing. 

• Use the right gear: a yoga mat and towel are REQUIRED for all heated classes.  We have the items both for rent and for purchase. Comment end 

MOBILE DEVICE & VALUABLES POLICY

Mobile devices are not allowed in the practice space. Use our cubbies for any items you are not bringing into class with you—we are not responsible for lost or stolen belongings.

LOST & FOUND POLICY

Items left overnight will be logged and placed in the lost & found and donated monthly. If you forget something, contact us as soon as possible at info@firehouseventura.com

PARKING POLICY

Please park at the far ends of our parking lot and in designated areas and DO NOT PARK in front of our neighboring businesses. Bike racks are available outside the studio.

PAY UPON USE - STUDIO POLICY

We accept cash, Venmo & ApplePay. All major credit cards are accepted, and charges will be made to the card on file.

For any questions, contact us at info@firehouseventura.com or (805) 676-0240.